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Small Business User’s Guide

10High Speed InternetConfiguring Windows 98 SE / Windows ME• Click the “Start” button, move the mouse over “Settings” and select “Control Panel”.•

11High Speed InternetConfiguring Windows XP• Clickthe“Start”buttonandselect“ControlPanel”.• IftheControlPanelsays“Pickacategory”click

12High Speed InternetConfiguring Mac OS 8.5 – 9.2• ClickontheApplemenu,movethemouse over “Control Panel”, and select “TCP/IP”• OntheTCP/IP

13High Speed InternetWave EmailWhile you can use any email provider you choose with Wave High Speed Internet, up to ten wavecable.com email addresses

14High Speed InternetHigh Speed Internet TroubleshootingIf you are unable to connect to the internet, first check your cable modem to see if it is onl

15Basic CableWave Basic Cable is simple to install. You don’t need any additional devices, and you can connect to any cable-ready TV – provided you ha

16Coaxial cable, or “coax,” is the standard cable line that is installed. If you have basic or digital cable, this may be the only kind of cable you n

17Cable TelevisionInstalling Digital CableConnect your digital cable terminal to your TV or VCR by referring to the following diagrams. After install

18Cable TelevisionRRF INCAB LE INTO RF INT V Pass CardS-V IDEOAUX AUD IO IN SPDIFAU D IO OU TV IDEOBANDIRSPEEDHIGH OUT OFSWITCHED60Hz500W MAX105-125

19Cable TelevisionUsing Coaxial CablesUsing Audio & Video Cable or Audio & S-Video CablesTVCABLE INVIDEOINSVIDEOINRF INCABLE INTO RF INT V Pas

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20Digital Cable TroubleshootingIf you subscribe to Digital Cable you can connect any number of television sets for service, but you will need an addit

21Business PhoneWave Phone works just like other business phone services you may be used to, though it does require some equipment that you may not be

22((Standby Button on the front of the MTA (It terminates the USB/Ethernet connection.)Phone 1Phone 2Computer USBComputer EthernetPower OutletCable W

23During a power outage your modem may lose power if it is not equipped with a b a t t e r y b a c k u p o r t h e b a t t e r y h a s b e e n

24Business PhoneSetting Up Your Voice Mailbox• Tosetupyourvoicemailboxforthefirsttimeyoumustdial(*9)oryourtelephonenumberfrom your

25Business PhoneVoice Mail Features• Incomingcallswillbeforwardedtovoicemailafter24seconds/4ringsbydefault.Youcan change this setting

26Business PhoneCalling Features The following features are included with Unlimited Phone or can be added to our other phone plans for a

27Business Phone• Call Forward (*72) – Forward incoming calls to another telephone number. If you forward calls to a long distance number, long

28Business Phone• Two-DigitSpeedDial(*75)- Store up to thirty unique numbers for convenience and speed. Similar to Speed Dial, it is as easy as p

29Business PhoneTroubleshooting Tips• Power-cyclingaTelephonyModemwilloftenresolvemostphoneissues.IfyourTelephonyModem has a battery bac

3Thank you for choosing Wave. Wave is your premier local provider of high speed internet, phone and video services. No matter which package you select

30WashingtonCity of Bremerton239 4th St.Bremerton, WA 98377FCC Community Unit: WA 0229County of Clallam – Courthouse223 E. 4th St.Port Angeles, WA 9

31City of Hubbard3720 Second StreetHubbard, OR 97032City of Lyons449 5th StreetLyons, OR 97358City of Molalla117 S. Molalla AvenueMolalla, OR 97038Cit

1-888-202-9820WaveBroadband.com/Business05.10©2010 WaveDivision Holdings, LLCServing Businesses in Washington, Oregon & California

4Payment Options:Pay OnlineYou can view your account and make payments at our billing website: https://CableAnytime.net/WaveYou will need to register

5How to Contact Us:Billing & Sales Phone Hours:Monday to Friday 7:30am – 8pmSaturday 8am– 5pm Sunday 9am– 1pm1-888-20

6Payment Locations (continued):Washington cont...StanwoodFull Service OfficeMon-Sat 9 am – 6 pm(Closed 12 - 1 pm Sat)24-Hour Drop BoxWave Broadband930

7High Speed InternetThis guide will help you become acquainted with Wave’s internet service and provide step-by-step instructions on how to install yo

8High Speed InternetMost cable modems other than the Motorola Surfboard indicate online status with a single cable light. If the cable light is flashi

9High Speed InternetConfiguring Your ComputerOnce the cable modem is online and connected to your computer, it is necessary to set up your computer to